Answer
λ = 5/min
t = 10 min
Work Step by Step
λ is the average number of calls per minute.
$t=3:20~p.m.-~3:10~p.m.=10~min$
You can help us out by revising, improving and updating this answer.
Update this answerAfter you claim an answer you’ll have 24 hours to send in a draft. An editor will review the submission and either publish your submission or provide feedback.