#### Answer

(d) is the correct answer.

#### Work Step by Step

The apparent weight of a passenger in an elevator is greater than his true weight. In other words, $F_N\gt mg$ and can be explained by the fact that the elevator is accelerating, which increases the normal force on the passenger: $$F_N=mg+ma$$
There are 2 situations which can lead to that:
1) $F_N-mg=ma$ or the elevator is accelerating upward
2) $mg-F_N=-ma$ or the elevator is moving downward but it is decelerating
So (d) is the correct answer.