The Question and Answer section for The Odyssey is a great resource to ask questions, find answers, and discuss the novel.
Sorry, this is only a short-answer space.
She tells the people that the kind should not be too soft, nor should he be too cruel. She says that she understands why the soldiers are angry, but doesn't understand why no one stepped up to help Telemachus because he is so young.
The men who eat the lotus become complacent and do not want to leave. They have to be dragged away when it it time to leave.