Answer
a. Design of product and process- Identify customer needs(what they need), Design a prototype of the RMC smartphone, Make design changes to the smartphone based on customer feedback.
b. Production- Manufacture the RMC smartphone
c. Marketing- Perform market research on competing brands, Market the new design to cell phone companies,
d. Distribution- Process orders from cell phone companies, Package the RMC smartphones, Deliver the RMC smartphones to the cell phone companies.
e. Customer Service- Provide online assistance to cell phone users for use of the RMC smartphone
Work Step by Step
Design of Product and Services- Activities which are related to understanding customer needs, making prototypes, making or changing designs in regard to feedbacks.
Production- Activities related to manufacturing (ie; smartphone manufacturing)
Marketing- Activities related to promotion of product, sales of a product, marketing research etc.
Distribution- Activities related to handling orders, packaging and transportation.
Customer Service- Activities related to providing customer support and handling greivances.
