Answer
Sales Contracts Handling:
Responsibility: Office manager for handling contracts, sales representatives for securing contracts.
Controllability: Office manager can control her handling of contracts; sales representatives can control their sales efforts.
Risks/Costs: Decreased contracts for the office manager; potential unethical behavior.
Solution: Investigate the situation and, if unethical behavior is found, address it. Improve communication and collaboration among the team.
Work Step by Step
Sales Contracts Handling:
Responsibility: Office manager for handling contracts, sales representatives for securing contracts.
Controllability: Office manager can control her handling of contracts; sales representatives can control their sales efforts.
Risks/Costs: Decreased contracts for the office manager; potential unethical behavior.
Solution: Investigate the situation and, if unethical behavior is found, address it. Improve communication and collaboration among the team.