Towles's approach in A Gentleman in Moscow was described as a "gorgeous sleight of hand" by The New York Times:
What saves the book is the gorgeous sleight of hand that draws it to a satisfying end, and the way he chooses themes that run deeper than mere sociopolitical commentary: parental duty, friendship, romance, the call of home. Human beings, after all, 'deserve not only our consideration but our reconsideration' – even those from the leisured class. Who will save Rostov from the intrusions of the state if not the seamstresses, chefs, bartenders, and doormen? In the end, Towles's greatest narrative effect is not the moments of wonder and synchronicity but the free transformation of these peripheral workers, over decades, into confidants, equals, and, finally, friends. With them around, a life sentence in these gilded halls might make Rostov the luckiest man in Russia.[3]