Answer
Two examples of nonfinancial measures of customer satisfaction related to quality:
1. Customer Complaints: The number of customer complaints received regarding product quality, performance, or service. Monitoring the frequency and nature of complaints can provide insights into areas that need improvement.
2. On-Time Delivery Rate: The percentage of shipments made on or before the promised delivery date. Timely delivery is often crucial for customer satisfaction, and this measure reflects the company's ability to meet customer expectations.
These nonfinancial measures are valuable for assessing customer satisfaction and the quality of products and services.
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