Answer
Two examples of nonfinancial measures of internal-business-process quality:
1. Percentage of Defective Products: The proportion of products manufactured that do not meet quality standards or specifications. This measure helps assess the level of defects in the production process.
2. Manufacturing Cycle Time: The amount of time it takes from the moment an order is received by the production team to when the product becomes a finished good. Monitoring cycle time is crucial for process efficiency and identifying bottlenecks.
These nonfinancial measures provide insights into the quality of internal business processes and help in identifying areas for improvement.
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