Cost Accounting (15th Edition)

Published by Prentice Hall
ISBN 10: 0133428702
ISBN 13: 978-0-13342-870-4

Chapter 19 - Balanced Scorecard: Quality and Time - Assignment Material - Questions - Page 753: 19-7

Answer

Non-financial measures of quality, such as customer satisfaction and process efficiency, are essential indicators that can influence financial performance. They serve as leading indicators and are not only complementary but also critical for achieving long-term success in quality management.

Work Step by Step

Non-financial measures of quality, such as customer satisfaction and process efficiency, are essential indicators that can influence financial performance. They serve as leading indicators and are not only complementary but also critical for achieving long-term success in quality management.
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