Cost Accounting (15th Edition)

Published by Prentice Hall
ISBN 10: 0133428702
ISBN 13: 978-0-13342-870-4

Chapter 19 - Balanced Scorecard: Quality and Time - Assignment Material - Questions - Page 753: 19-2

Answer

Design quality focuses on meeting customer expectations during the initial design phase, while conformance quality assesses how well the product or service adheres to its established design and specifications after production or delivery. Both are essential aspects of delivering a high-quality product or service.

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