What did Mrs Phelps and The hound think about the books?

Mrs. Phelps is actually quite touched when Montag reads the poem Dover Beach. When he is finished, Mrs. Phelps is crying, though she cannot explain why. I don't think Mrs. Phelps reads or cares about books. Meaningful words touch her in a way she has not experienced. The Mechanical Hound isn't programed to like or dislike anything. It merely hunts down people it is programmed to hunt down.