On his 83rd birthday, amusement park ride mechanic Eddie is killed in an accident when a ride breaks down. During the accident, he makes a desperate attempt to save a little girl's life.
Eddie arrives in Heaven, where he meets "the Blue Man." The Blue Man explains that Eddie is about to journey through Heaven's five levels, meeting someone who has had a significant impact upon his life or someone on whom his life had a significant impact. Eddie asks why the Blue Man is his first person, and he informs Eddie that, when Eddie was very young, he caused the car accident that killed him. From this, Eddie learns his first lesson: there are no random events in life and all individuals and experiences are connected in some way.
Eddie meets his former captain from the army, who reminds Eddie of their time together as prisoners of war in a forced labor camp in the Philippines. Their group burned the camp during their escape and Eddie, while running away, remembers seeing a shadow move in one of the huts. The Captain confesses that he shot Eddie in the leg to prevent Eddie from chasing the shadow into the fire. This saved Eddie's life despite leaving him with a lifelong severe limp. Eddie then learns how the Captain died: he stepped on a land mine that would have killed all the men had he not set it off.
Eddie finds himself outside a diner, where he sees his father through a window. A well-dressed woman named Ruby appears and introduces herself to him. Ruby explains that Ruby Pier was named after her by her husband Emile, who built it in tribute to her. Ruby shows Eddie the true cause of his father's death, which is different from what he had always believed. She tells Eddie that he needs to forgive his father.
Eddie meets his late wife, Marguerite. They remember their wedding, and Marguerite teaches Eddie that love is never lost in death; it just moves on and takes a different form.
Eddie awakens to see children playing along with a riverbed. A young Filipina girl named Tala comes up to him. Tala reveals that she was the little girl from the hut that Eddie set on fire. Distraught, Eddie breaks down both cursing and asking God "why?" Tala hands him a stone and asks him to "wash" her like the other children in the river are doing to one another. Eddie is puzzled, but dips the stone in the water and starts to scrape off the injuries he had inflicted on her. Tala's wounds begin to clear until she is freed of all the scars. Eddie asks Tala if she knows if he was able to save the little girl before his death. Tala tells him he did manage to push her out of the way. In this way, Tala explains, he also managed to atone every day for her unnecessary death.
In the end, it shows that Eddie's Heaven is the Stardust Band Shell, where he met Marguerite.
