Answer
There is enough evidence that the mean percentage is less than 20.
Work Step by Step
The z value is
Mean = $\frac{18+19.1+ ... + 23.2+19.4}{20}$ = 18.19
z = $\frac{x-u}{o/\sqrt n}$ = $\frac{18.19-20}{2/\sqrt 20}$ = -4.05
$P \approx 0 $
Thus, there is sufficient evidence to reject the null hypothesis.