In what ways does Tom try to help Lucy? is he successful? cite incidents from thje story to support your answer

This quote should explain it,

Tom drew near, and tried to say something; but she only groaned. Honestly, and with tears running down his own cheeks, he spoke of a heart of love in the skies, of a pitying Jesus, and an eternal home; but the ear was deaf with anguish, and the palsied heart could not feel. (Chapter 12)