May be its in chapter 12 or at the end of chapter 11.
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A while after the attack, the Spirit Bear tamely approaches and comes within inches of Cole’s face. Cole reaches out to touch the bear and grabs a tuft of white hair from its back. Cole is profoundly moved by the bear’s peacefulness. The mauling was a turning point for Cole. For the first time in his life, he felt no control. He was stripped physically and emotionally by the bear. Now the world looks different to Cole. He needed to touch the creature that had complete control of him: he needed to feel the animal that had such a profound impact on his soul.