The Handmaid's Tale

Identify the mood and analyze how Atwood creates it.

You do that, he said indifferently. I left the cigarettes on the counter, since I hadn't paid for them. I figured I could borrow some at work.
I did phone from the office, but all I got was a recording. The lines were overloaded, the recording said. Could I please phone back?
The lines stayed overloaded all morning, as far as I could tell. I phoned back several times, but no luck. Even that wasn't too unusual.
About two o'clock, after lunch, the director came in to the discing room.
I have something to tell you, he said.He looked terrible; his hair was untidy, his eyes were pink and wobbling, as though he'd been drinking.
We all looked up, turned off our machines. There must have been eight or ten of us in the room.
I'm sorry, he said, but it's the law. I really am sorry.
For what? somebody said.
I have to let you go, he said. It's the law, I have to. I have to let you all go. He said this almost gently, as if we were wild animals, frogs he'd caught, in a jar, as if he were being humane.
We're being fired? I said. I stood up. But why?
Not fired, he said. Let go. You can't work here anymore, it's the law. He ran his hands through his hair and I thought, He's gone crazy. The strain has been too much for him and he's blown his wiring.
You can't just do that, said the woman who sat next to me. This sounded false, improbable, like something you would say on television.
It isn't me, he said. You don't understand. Please go, now. His voice was rising. I don't want any trouble. If there's trouble the books might be lost, things will get broken ... He looked over his shoulder. They're outside, he said, in my office. If you don't go now they'll come in themselves. They gave me ten minutes. By now he sounded crazier than ever.
He's loopy, someone said out loud; which we must all have thought.
But I could see out into the corridor, and there were two men standing there, in uniforms, with machine guns. This was too theatrical to be true, yet there they were: sudden apparitions, like Martians. There was a dreamlike quality to them; they were too vivid, too at odds with their surroundings.

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In this excerpt, the mood is one of confusion and disbelief.

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The Handmaid's Tale