Describe Erma, Grandpa, and Stanley. How does Jeannette feel about meeting her fathers family?

After a month of driving, the family finally makes it to Welch, West Virginia. After meeting Erma, her father’s mother who refuses to be called ‘Grandma,' Grandpa Walls, and Uncle Stanley, Jeannette is shocked to find no resemblance between them and her father. Jeannette finds her grandparents cold and distant.