Support your answer by first CITING parental behavior from the novel, and then CONNECTING those behaviors to generally-accepted cultural norms regarding what it means to be a "good person " in general and/or a " good parent" specifically.
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I don't have the book with me, but you can look at GradeSaver and find evidence. I think "good" and "bad" are rather misleading labels. Chris's parents are simply people with problems. They handle their problems the best way they know how. This isn't always in everybody's best interest but they muddle along like all of us.