Answer
Overtime Costs (Fred Friendly):
(a) Responsibility: Fred Friendly is responsible for exceeding 40 hours per week.
(b) Controllability: Fred Friendly can control his pace of work.
Suggested Solution: Provide training or support to help Fred work more efficiently or manage his workload better.
Work Step by Step
Overtime Costs (Fred Friendly):
(a) Responsibility: Fred Friendly is responsible for exceeding 40 hours per week.
(b) Controllability: Fred Friendly can control his pace of work.
Suggested Solution: Provide training or support to help Fred work more efficiently or manage his workload better.