Answer
Service Calls at Cascades Resort:
(a) Responsibility: The decision not to perform routine maintenance is on the customer (Cascades Resort).
(b) Controllability: Tropical has limited control over the customer's decisions.
Suggested Solution: Communicate with the customer about the benefits of routine maintenance, but ultimately, it's the customer's choice.
Work Step by Step
Service Calls at Cascades Resort:
(a) Responsibility: The decision not to perform routine maintenance is on the customer (Cascades Resort).
(b) Controllability: Tropical has limited control over the customer's decisions.
Suggested Solution: Communicate with the customer about the benefits of routine maintenance, but ultimately, it's the customer's choice.