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Which of the design strategies that Gladwell describes do you observe, and how do they seem to affect the customers behavior?

Use at least one quotation from the " Signs of life in the USA" 9th edition in page 83-87 to support short answer questions above.

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Last updated by jill d #170087
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I'm sorry, the copy of the text that I've located doesn't seem to match your according to page numbers. Which "subtitle" does the pages you refer to fall under? I may be able to search the text using those keywords.